FAQ's

How are your ceramics made? Each piece is hand-thrown in my home studio in Brisbane, Australia. Because every item is made by hand, slight variations in form, size, and finish are completely normal — and what makes each piece truly one of a kind.

What clay do you use? I work exclusively with Australian clays, including white clay, red earth clay, beige speckled clay, grey speckled clay, and black clay. I also work with eco-friendly cement clay for select pieces.

How do I care for my ceramics? Most pieces are dishwasher safe, but hand washing is recommended to preserve the glaze and extend the life of your piece. Avoid soaking for extended periods and dry thoroughly after washing.

Are your pieces dishwasher safe? Most pieces can go in the dishwasher, but hand washing is always recommended to keep your ceramics looking their best for longer.

Can I order custom or made-to-order pieces? Yes! Made-to-order pieces are available. Please allow 5–7 weeks lead time for these items. Get in touch via the Contact page to discuss your ideas.

How long does shipping take? Once your order is dispatched, delivery times vary by location. Domestic (Australia) shipping is a flat rate of $15 AUD. Shipping to New Zealand is $20 AUD. International shipping is available by quote — please contact me before placing your order.

Do you ship internationally? Yes, international shipping is available. Rates are calculated by quote depending on your location and the size of your order. Please reach out via the Contact page for a shipping estimate before purchasing.

Can I pick up from your studio? Absolutely! Studio pickup is available from Seven Hills, Brisbane. Select the pickup option at checkout or get in touch to arrange a time.

What is your returns policy? I don't offer refunds for change of mind. However, if your item arrives damaged, please contact me within [X days] of receiving your order with photos and I'll arrange an exchange or refund.

Do you offer gift wrapping or gift cards? Gift cards are available in my online store — a lovely way to let someone choose their own special piece!

A couple of things to customise before publishing:

Returns policy — fill in the timeframe for reporting damaged items (e.g. 7 days)
Contact page link — make sure your Contact page has your email or a contact form so customers can reach you for custom orders and international shipping quotes.

General FAQ's

Are your ceramics dishwasher-safe?

Yes. All items are dishwasher safe. Please note that care should be taken when stacking handmade items.

Are your ceramics food safe?

Yes. All items are glazed with food safe glazes.

Do you offer custom orders?

Yes. Please get in touch via the contact page.

Please allow 5-7 weeks from start to delivery.

If your custom order is urgent, please contact me with your timeframe as I may be able to expedite your order.

Please note that custom orders over $400 require a 50% deposit upfront with the balance due on completion.

How long does it take to make each piece?

Timeframes can vary. First the clay is wedged and then thrown on the wheel. Once shaped, it's left to dry. Then the piece is trimmed and left to dry completely before being bisque fired. The piece is sanded to remove any rough edges, then glazed, then fired again.

Do you offer wholesale discounts?

Please get in touch via the contact page and be sure to include item and quantity.

Who makes your pieces?

All pieces are hand crafted personally by me, out of my home studio in Brisbane, QLD.

I'm after a set of something, are your pieces identical?

All items are made by hand and therefore each piece may vary in final size, shape and glaze finish from the images shown. While they may not be perfectly identical, this is part of what makes each piece unique.

I'm interested in stocking your ceramics, how do I find out more?

Let's talk! Please get in touch via my contact page.

Can I hire your ceramics for a photoshoot?

Let's talk! Please get in touch via the contact page.

Shipping FAQs

How long will it take for my order to arrive?

Once payment is received, items will ship within 1-2 business days via Fastway Couriers.

Will my order arrive safely?

Items are individually wrapped in bubblewrap, then completely surrounded in a bed of eco-friendly packaging void fill to protect the pieces from knocks and bumps during transit. Should something happen to the parcel despite all our packaging efforts, please get in touch to arrange an exchange or refund.

Do you offer pick-up?

I do. Pick up is available from my home studio in Seven Hills, Brisbane. If you select the pick-up option during checkout, please add a note to arrange a suitable time.

Returns FAQ

We do not offer a refund policy due to change of mind.

Anya Hansson creates each product by hand, causing an inevitable slight variation in form and finish. While each order is heavily marked as fragile on the packaging, we unfortunately can't control how items are handled in transit. If you do receive an item/s that is damaged during postage, please get in touch via email to arrange an exchange or refund.

If you have any further questions, feel free to contact us via the button below.